Relief Worker Requirements
You will have GCSE Grade C or equivalent in Maths and English along with good keyboard and communication skills. You will be able to work fast and accurately in a busy environment and preferably have cash handling experience. Patience and a helpful manner are welcome attributes.
Customer service advisers assist with providing a wide range of services offered at main post offices. They may sometimes be known as post office counter clerks, or counter sales assistants.
Their duties include:
Selling stamps and dealing with letters and parcels
Payment of pensions and benefits
Banking and savings services
Accepting bill payments
Dealing with MVL transactions
Travel services such as checking passport applications and selling travel insurance and foreign currency.
All main post offices now have some form of retail activity attached to them, called a postshop and you may have to assist with this.
What's the working environment like?
They may work either behind a transparent security screen or in an open plan office.
What does it take to become a Post Office Counter Clerk?
Be able to handle cash and information responsibly
Be good at mental and written arithmetic and use of a calculator
Have good keyboard skills
Have good communication skills, for understanding customer requirements and explaining services
Be able to work fast and accurately in what is often a very busy environment
Have a good memory for the many different forms and services
Be patient, helpful and be able to remain calm under pressure
Be prepared to promote and sell products to customers.